Tmpt.me

Leveraging Generative AI for personalized learning.

Role

Product Designer

Duration

Jun 2024 – Feb 2025

Team

Scott Zimmer
Andy Jenkins
Kaio Reis

Project Brief

As the sole Product Designer at Tmpt.me, a Generative AI startup, I worked with the CEO and CTO to help experts scale their mentorship.

I designed an in-app onboarding flow for new customers and redesigned the dashboard to make it more actionable and consistent. Our updated onboarding flow reduced onboarding time to 5 minutes on average and lowered customer support requests, while the dashboard update has been roadmapped for implementation in 2025.

Project 1

Scaling the onboarding process.

Tmpt.me initially offered 1:1 onboarding calls with the CEO. As we prepare for public beta, the onboarding process needs to be scalable while remaining informative. I set out to identify key user needs and design an in-app onboarding experience.

Challenge

Transform the onboarding process into an intuitive, personalized product experience that reduces new users' time to value.

Discovery Research

Understanding new users' needs.

I conducted 4 expert onboarding calls and analyzed transcripts from 5 past interviews to identify experts' key goals when joining Tmpt.me, discovering that:

Most experts immediately skipped or ignored the wordy onboarding screen

Experts were most interested in AI Assistant and community features

Ideate

Actually helpful tooltips.

Since experts want to get started immediately, I designed an interactive product tour that highlights Tmpt.me's 4 key features. Each tooltip corresponds to a specific action so users can learn the product contextually.

Onboarding feature prioritization

Tooltip design and ideation

Design & Implementation

Tailored product tour.

To streamline engineering efforts, I partnered with the development team and adopted their MUI component library in my designs. Since existing "help" text used light blue containers, I kept the color for consistency.

When testing the prototype, I observed that experts often closed tooltips because they wanted to explore the product. By implementing a permanent floating "help" button, users can re-access the product tour at any time.

Before (text redacted)

After: in-app tooltip tour. Skip or finish to collapse the tour into a floating "help" button.

Business Impact

Measuring our success.

5-minute product onboarding

The new average onboarding time is 5 minutes, reduced from original 30 - 60 minute calls.

85% reduction in support requests

6 weeks after launch, we saw an 85% decrease in onboarding-related support requests.

Project 2

Expert dashboard refresh.

The dashboard was underutilized because it didn't empower experts to make informed decisions for their communities. My goal was to enhance the experience by creating a home view that clearly shows relevant engagement statistics.

IDEATE

Monitoring key activity.

I relied on information I was given about users to prioritize content. Experts had asked for a way to keep updated on new questions, content changes, and user activity. In response, I sketched out ideas for notification types and visualizations.

After speaking with Scott and Andy, we decided on three types of data: Activity (actionable, urgent updates), Tasks (user-generated), and Insights (data about user engagement and activity).

Final Designs

Informative & actionable overview.

I redesigned the sidebar menu to focus on navigation, removing the "Assistant" and "Add Content" shortcuts for consistency on web and mobile.
I added 3 quick links back to the home dashboard, so that experts could easily access the most commonly used features.
We created a "New Notices" section so experts can keep up with important changes to their knowledge base.

Before

Dashboard didn't help experts keep track of their community or progress.

After

Quick actions, links to important updates, and visualizations of impact.

REFLECTIONS

Going the extra mile.

While launching changes, we continuously received feedback on what was or wasn't working. It was exciting for me to iterate quickly on these problems, and I'm hopeful that the qualitative feedback will be useful for building out informed future product iterations.

Overall, working with a team that prioritized their users made it easy for me make design decisions that serve our users. I trained my creative muscle by iterating on key flows and tweaking features to provide great UX, which was super valuable as a designer!

Tmpt.me

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